Bailey & Associates LLC

The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.

Introducing Microsoft Surface Hub 3

Experience the future of collaboration with the Surface Hub 3, powered by Intel. This all-in-one hybrid meeting and collaboration device, designed by Microsoft, can revolutionize your teamwork and decision-making processes. Whether you're hosting a meeting in a traditional Teams Room, an expansive classroom, or a Signature Teams Room, Surface Hub 3 is ready to reshape your interactions. Features such as Smart Rotation, seamless integration with Teams Rooms Certified Peripherals, simultaneous support for two Surface Hub Pens, and 20 points of Multi-Touch for true on-screen collaboration are sure to enhance your experience. The high-resolution 4K PixelSense display and meticulously designed audio experience ensure everyone is seen and heard clearly, enhancing inclusivity. Excitingly, the Surface Hub 3 now supports the Microsoft Teams Rooms on Windows experience, providing a consistent, intuitive interface and management experience. Check out the demo video and contact us to order today!

Copilot in Teams | Get meeting overviews

With so many meetings and so little time, organizing meeting action items so you can get to what's important quickly is essential. Watch this video for a demo of how Copilot in Teams works to create a meeting overview almost instantly—if not sooner.

Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner.

Microsoft Entra

This datasheet offers a quick overview of the features and capabilities of the Microsoft Entra Suite, including Microsoft Entra ID, Microsoft Entra Permissions Management, Microsoft Entra Private Access and more. Download your Entra overview and learn how you can improve security while enhancing your end users' experience.

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The Microsoft Surface Hub 3, powered by Intel, rethinks the way we approach teamwork. Microsoft has designed this device to act as a collaborative digital canvas, dissolving meeting boundaries, and bringing collaboration to life. Incorporating seamless video conferencing, touch and pen capabilities, and high-definition audio quality, Surface Hub 3 takes teamwork to the next level. Wherever your team is located, real-time collaboration and information sharing become easy and effective. Positively reshape your team collaboration with the Surface Hub 3. Contact us today for ordering details.

Microsoft 365 Copilot | Get up to speed

Watch this brief video to learn how Copilot can spare you embarrassment and keep you up to speed even when you log in late for a meeting. Contact Bailey & Associates LLC to make Microsoft 365 Copilot a permanent Teams member.

Del Monte Foods improves system uptime by 99.99%, saves 57% on infrastructure, and reduces security risk by 50%

When leadership at Del Monte Foods Inc. saw that their existing cloud infrastructure was leading to higher maintenance costs, limited scalability and performance bottlenecks, the company turned to Microsoft Azure as a solution. Read this revealing customer story highlighting how Del Monte reduced infrastructure costs and increased system uptime with the help of Azure and the Microsoft Defender security stack.

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Bailey & Associates LLC can help you differentiate your organization's service operations with AI.

Copilot in Teams: Discern Opinions Quickly

Watch this brief video for a demonstration of Copilot in Teams capability to discern and summarize quickly and concisely the concerns and perspectives of meeting participants. Contact Bailey & Associates LLC to get started with Copilot in Teams.

Belfius uses Microsoft Azure Machine Learning to help detect fraud and money laundering

When Belfius, a prominent Belgian bank, started using AI and Machine Learning in operations, they struggled to synergize results for monitoring potential illegal activity. What did they do? Read this insightful customer story showing how by using Azure Machine Learning, Azure Synapse Analytics and Azure Databricks Belfius improved development time, increased efficiency and gained reliability.

Microsoft named an overall leader in KuppingerCole Leadership Compass for ITDR

Searching for the best identity threat detection and response (ITDR) service? We're pleased to share the news that Microsoft has been recognized as an overall leader in the Kuppinger Cole Leadership Compass Identity Threat Detection and Response: IAM Meets the SOC. This report looks at Microsoft's strengths in a range of areas, from identity posture to remediation.

Outdated PCs put your business at risk

Don't let outdated PCs put your business at risk. With the end of support (EOS) for Windows 10 looming in October 2025, it's time to upgrade to a device that can keep pace with your business needs. Enter Surface Laptop Go 3, powered by Windows 11 Pro. It promises an immersive computing experience with a 62% reported drop in security incidents and workflows that are 50% faster on average. Also, with seamless deployment that is 25% faster and its compatibility with your essential business applications, Windows 11 Pro is designed to integrate smoothly into your current technology ecosystem. Stay secure, up-to-date, and enhance productivity with the Surface Laptop Go 3. As a Microsoft reseller, we are ready to enable your smooth and efficient transition. Check out this informative brochure and contact us today to move forward!

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Introducing the Microsoft Surface Laptop Go 3, an ultra-thin laptop packed with robust Intel Core i5 power and the innovative features of Windows 11 Pro guaranteed to reimagine your work experiences. Notable for its lightweight design, it allows employees to multitask on the go, ensuring high levels of productivity alongside clear video calls and fruitful collaborations. Under the hood, it boasts a robust Intel Core i5 processor, up to 16GB RAM and 512GB of storage, assuring reliable performance. Enjoy stunning visuals with a vibrant 12.4" PixelSense touchscreen at Surface's signature 3:2 aspect ratio. Enhance your collaboration with Windows 11 Pro, Microsoft 365, and high-quality camera, mics, and speakers. Contact us today to order yours!

Copilot in Teams: Ask Better Questions

When it's time to kickstart your brain cells into action, turn on Copilot for a list of insightful questions to ask in a pitch meeting or creative brainstorming session. Watch.

What is machine learning?

Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed.

Microsoft Guided Tours

Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.

Universidad de Las Palmas de Gran Canaria boosts accessibility with Microsoft Entra ID

Universidad de Las Palmas de Gran Canaria (ULPGC), a major university in Spain, needed to replace its on-site Active Directory Federation Services with a cloud-based authentication service to protect it from power outages at the university. In this case study, you'll learn why ULPGC decided to adopt Microsoft Entra ID for identity-based and risk-based adaptive access policies.

Top 3 tips for using Microsoft Copilot in Teams

Watch this tutorial to learn how Microsoft Copilot in Teams can help catch you up when you're running late, inspire discussion topics, and even recommend ideas to help break the awkward silences. Contact Bailey & Associates LLC to get started with Copilot in Teams.

How Windows 11 Pro helps Klöckner Pentaplast accelerate business success

Microsoft's latest content highlights how Windows 11 Pro helps businesses such as Klöckner Pentaplast accelerate towards success. Klöckner Pentaplast, a global manufacturing company deployed Windows 11 Pro, reaping benefits such as a 62% drop in security incidents and 50% faster workflows. The new operating system not only provides robust, default security that protects valuable business data but also aids in maximizing employee potential & improving multitasking. With a reported saving close to 90 minutes per device update, Klöckner Pentaplast achieved significant efficiencies which allowed their IT to focus more on value-added, strategic initiatives. Upgrading to Windows 11 Pro aligns perfectly with their sustainability goals, having features that help reduce environmental impact. This content is a must-read for businesses seeking to reshape the way they function, prioritizing security, productivity and sustainability. Act now before the Windows 10 support ends in 2025 and secure your business future. Our Microsoft reseller services can assist with a smooth transition. Contact us today!

Copilot in Customer Service

This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .

The Total Economic Impact™ Of Microsoft Entra

It's difficult to calculate the true costs and benefits of a security solution before you buy. Fortunately, Forrester did it for you. Forrester's Total Economic Impact report on Microsoft Entra ID, a unified identity and access management solution for organizations of all sizes, provides data and insights into the costs and benefits that actual companies experienced in using Microsoft Entra ID. Read this report to get a factual look at what Entra ID can do for your company, including the cost, benefits, flexibility and risk factors that Entra customers experienced.

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You should absolutely consider the power-packed Surface Go 4. This reliable 2-in-1 device is designed for frontline workers and comes with qualities such as security, flexibility, and durability. Delivering full Windows 11 Pro experience, it is needed to respond to the demands of any job, anywhere. With ruggedized cases and vehicle mounts, it ensures productivity and offers top-tier performance for any task. It also makes it super easy to max out performance with all-day battery life up to 12.5 hours and Fast Charging. This Microsoft's Surface Go 4, combined with our top-class reseller services, truly reimagines workplace productivity. Take advantage of a Surface trade-in offer and contact us today!

Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services

In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.

Microsoft Teams: Building a Foundation for the Future

Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built-from-the-ground-up desktop app for Windows and Mac. But a new era is on the way. Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity. Contact Bailey & Associates LLC to get started with the new era of Microsoft Teams.

Canopius enables data & AI innovation by building a strong foundation with Azure

What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.

Total Economic Impact of Dynamics 365 Customer Service

"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.

Domino's Pizza Enterprises slices identity by role with Microsoft Entra ID

Domino's Pizza Enterprises Ltd. (DPE) has employees around the world, in various job roles and access to different applications and data sources. These global workers are all governed by disparate identity and access management (IAM) solutions, making it more difficult to manage and monitor user access To help simplify the company's identity access management system, Domino's consolidated its IAM onto Microsoft Entra ID. Read this case study to learn how Entra ID has made identity management easier, more cost effective and convenient for employees and IT professionals.

The Total Economic Impact of Microsoft Teams

Microsoft Teams provides a versatile, feature-rich integration platform for enterprises to streamline workflows, digitize and automate processes, and connect and empower employees across departments and locations to strengthen strategic alignment, engagement and productivity. Read this Forrester Analytic Report for everything you need to know about cost savings and business benefits enabled by Teams as a unified platform for communication and collaboration. Download it today. Contact Bailey & Associates LLC with questions and comments.

What is Microsoft Copilot for Azure

Gain new insights, discover more benefits of the cloud, and orchestrate across both cloud and edge with the new Microsoft Copilot for Azure. Read this informational blog outlining what this innovative solution can do for your organization and it includes a link to give you a free preview.

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Business can be complex; it doesn't need to be complicated. We help entrepreneurs start, grow and optimize their business.

We want to see vibrant business communities flourish through digital transformation, healthy business practices and strong partnerships. We specialize in Digital Marketing, IT Managed Services and Cloud Solutions as a Microsoft Cloud Partner.

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